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​​documentation

what documents must I show when boarding?

All passengers must have the documents required by the regulations in force (ID card, passport, residence card). No passengers will be allowed to board the ship without an identity document.

If you have a residence card and/or large family, we recommend that you bring them with you to the counter when the boarding card is issued in case the computer does not validate them.

 

what documents must I have to benefit from the discounts for the residents, military or large families?

When boarding, you must bring the documents that accredit these situations (TIM military card, family booklet or residence accreditation).

 

how can I prove my residence in order to enjoy the discount?

  • Spanish citizens: the registration certificate issued by the local council where they live, together with their Spanish identity document, to identify them. Spanish citizens aged under 14 who do not have a Spanish identity document (DNI) must only show the registration certificate issued by their local council.
  • Foreign citizens: the registration certificate issued by the local council where they live, together with their Spanish identity document, to identify them.

 

what is the ticket cancellation insurance?

By arranging this insurance, you can recover the amount of the tickets if, as a result of accidents or force majeure envisaged in the insurance conditions, you cannot carry out the trip. The insurance amount varies in accordance with the full ticket price, where the average amount is 3.3% once the charges and discounts (which are not reimbursed in any case) are applied.
This insurance must be arranged at the same time that the ticket is issued and cannot be arranged once the ticket has already been paid.

This policy is arranged with Axa Assistance, so you will have to claim the reimbursement from this company in the event of a cancellation.

 

if my documents have been stolen or I have lost them, what documents must I show?

If your ID document has expired, you must show the receipt for its renewal and, if it has been lost or stolen, you must show the police report.​